Thank you for shopping with Zen Soothe We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
1. 30-Day Money Back Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
The item must be unused, in the same condition that you received it, and in its original packaging.
You will need to provide proof of purchase (order number or receipt).
3. Non-Returnable Items
Certain types of goods are not eligible for return:
Gift cards
Downloadable software or digital products
Items marked as Final Sale
4. Return Process
To start a return, contact us at:
📧 adixon18pz@gmail.com
If your return is accepted, we’ll provide you with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
5. Shipping Costs
Customers are responsible for paying the shipping costs for returning an item.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted.
If the product is defective or damaged, we will cover the return shipping costs.
6. Refunds
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
7. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company or payment provider (it may take some time before your refund is officially posted).
If you’ve done all of this and still have not received your refund, please contact us at adixon18pz@gmail.com
Shipping Policy
Last updated: 03.01.2026
Thank you for shopping with us. Below you can find clear information about our shipping process, delivery times, and important terms. This policy is created to be transparent and compliant with standard e‑commerce requirements.
Processing Time
All orders are processed within 1–5 business days after payment is received. Processing time does not include shipping time.
Please note that during high demand periods (sales, holidays, promotions), processing times may be slightly longer.
Shipping Time
Estimated delivery time is 7–30 business days, depending on the destination, shipping method, and external factors.
Delivery times are estimates, not guarantees. In some cases, shipping may take longer due to circumstances beyond our control.
Shipping Destinations
We currently ship to multiple countries worldwide. Delivery times may vary depending on the destination country and local customs procedures.
Customs, Duties, and Taxes
Customs fees, import duties, and taxes (if applicable) are the responsibility of the customer. We are not responsible for delays caused by customs clearance.
Delays
Shipping delays may occur due to:
customs inspections
weather conditions
carrier delays
high seasonal demand
We are not responsible for delays caused by the shipping carrier or customs authorities.
Tracking Information
Once your order is shipped, tracking information will be provided when available. Please note that tracking updates may take several days to appear.
Lost or Missing Packages
If your order has not arrived within 30 business days, please contact us. We will investigate the issue and work with you to find a solution.
Incorrect Address
Please make sure your shipping address is complete and correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping or your order, please contact us through our store support page.
This Shipping Policy applies to all orders placed on our website.